All facts, information and prices are given with reservation for typing errors, price increases, warehouse issues, possibly incorrectly stated product descriptions / specifications and end of stock.
How do I cancel my order?
It’s easy. Here’s what you need to do.
If you’ve signed in to your account:
- Go to the Order Details page in your My Account section.
- Click on the order from which you want to cancel products.
- Select the specific products you wish to cancel.
- Click ‘Cancel selected items’.
- That’s it! You’re done.
If you’re a guest user:
Call us on +6285739555594 or send email to firstname.lastname@example.org and we'll help you cancel your order.
Do remember that you can only cancel orders that are in the Processing stage.
However, if your order has already been dispatched, wait for it to arrive and refuse to accept the delivery.
Can I place an order without opening an online account?
Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.
Can I place an order over the phone?
At the moment, we only accept orders placed through the barefootislandshop.com website.
What if I am not at home when my order arrives?
If your delivery time was confirmed and you fail to receive the product, please contact us to reschedule it. However, you will be responsible for second time delivery charge.
If the delivery delay will be caused by us or any other circumstances, we will contact you immediately.
Can I change my delivery address after I've placed my order?
No, you won't be able to change it online. But you can ask for a change of address when we will call you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.
Will I be charged for delivery?
We do free delivery with no minimum order in Canggu / Umalas / Tanah Lot area and for orders more than 500.000 IDR all around Bali.
There will be additional delivery charge added for order less than 500.000 IDR and delivery to location other than Canggu / Umalas / Tanah Lot
You will see delivery option after product check-out.
Do you deliver outside Bali?
Unfortunately, we do not do delivery outside Bali now. If you stay outside Bali please contact us.
How can I know the time of delivery?
After your order is proceeded we will contact you for delivery schedule. Please fill up your contact details correctly. Barefoot Island Shop is not responsible for any mistakes in your contact or address details.
You can also contact us via email (email@example.com) or WA +6285739555594
All the item purchased from 9 AM to 5 PM will be delivered on the same day according to the delivery location. For the orders made after 5 PM delivery will proceed on the next day.
When will I receive my order?
Your order will be delivered within 1-2 business days depending on the location. Please check delivery terms on product check-out.